Return Policy

Mechano.net values your satisfaction and aims to provide a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition you received it.
• A return request must be initiated within [10 days] of receiving the product.
• Certain products, such as perishable goods, personalized items, or sale/clearance items, are not eligible for returns.

Return Process

To initiate a return:

1. Contact Us: Email us at support@mechano.net with your order number, the reason for the return, and supporting photos (if applicable).
2. Approval: Once your return request is approved, we will provide detailed shipping instructions.
3. Shipping: You are responsible for covering the shipping costs for returning the item. Shipping fees are non-refundable.

Note: Please do not send the product back without receiving return approval, as this may result in delays or rejection of your return.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund:

• Your refund will be processed if approved, and the credit will automatically apply to your original payment method.
• Refunds may take 5-10 business days to reflect, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your product for the same item, please contact us at support@mechano.net with photos of the issue.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us immediately with your order number and clear photos of the issue.
• We will arrange for a replacement or issue a refund based on the situation.

Non-Returnable Items

Certain products are not eligible for return, including:

• Items on sale/clearance.
• Personalized or customized items.
• Perishable goods (if applicable).

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check with your bank or payment provider, as processing times may vary.
2. Contact your credit card company, as it may take time before the refund is officially posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at support@mechano.net.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please reach out:

• Email: support@mechano.net